Service Level Agreement (SLA)
Business & Strategy
Commitment to service availability/performance
What is Service Level Agreement (SLA)?
Contract defining expected uptime, response time, etc. Often 99.9% (43 min downtime/month).
Real-World Examples
- •99.99% uptime = 4.4 min/month downtime
- •API response time < 200ms
- •Cloud provider SLAs
When to Use This
For production systems with availability requirements